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Volunteer & Community Engagement Coordinator
Job Code:2022-DEV-002
Salary Range:$43,680.00-$55,000.00

Children's Home is looking for a Volunteer & Community Engagement Coordinator!!


The Volunteer and Community Engagement Coordinator will be responsible for engaging both internal and external Children’s Home audiences in an attempt to advance our mission of helping the kids and families who need it most.

Internal audience engagement refers to the ongoing support and communication between Development team and program staff, acting as the liaison between the department and the rest of the agency.

External audience engagement refers to community relationship building by way of volunteer management and additional partnerships from local businesses, organizations, and individuals interested in supporting our mission. Such partnerships might look like the donation of time, expertise, or in-kind goods that will facilitate more meaningful experiences for our clients. In addition, external audience engagement requires acting as a spokesperson for the agency, educating the community about CHAIL programs and services. This role will be called on to give community presentations, participate in “tradeshows” or booths, and be an active ambassador for the agency within our community. This position is expected to provide a level of expertise, guidance, and consultation for the department in the area of community relationships, partnerships, and client programming.


Community outreach

- Creatively use and develop community resources to broker and link clients to services/resources

- Educate, network, and represent programs to local agencies, coalitions, community stakeholders, faith communities, chambers of commerce, neighborhood councils, law enforcement, City and County government, etc.

- Present in front of groups of diverse stakeholders and tailor educational presentation to diverse audiences

- Establish and maintain pulse on outreach efforts such that progress can be measured

- Ensure that community outreach/engagement data is captured and appropriately filed such that progress can be measured

- Responsible for creating quarterly executive level progress updates to determine success of efforts and market penetration (i.e. are we effectively educating the community about our agency)


Internal audience engagement

- Act as the central point of contact for all program staff requesting additional support in the form of resources, in-kind donations, community partnerships, etc.

- Maintain, organize, intake, and disseminate all in-kind donations in an efficient timely manner and with good judgement

- Act as an advocate for program staff in need of specialized resources that fall outside the realm of standard in-kind donations

- Regularly attend program team meetings to have an accurate pulse on staff needs


External audience engagement

- Act as the agency’s central point of contact for all internal (staff) and external (community, non-staff) volunteers

- Regularly solicit volunteers as to build a library of volunteers committed to CHAIL’s mission

- Give regular and continual thought to the organization and brainstorming of volunteer projects such that interested volunteers always have an opportunity to support CHAIL’s mission

- Manage United Way volunteer portal to keep track of all volunteer records including current opportunities, volunteer contact information, project details, etc.

- Demonstrate extreme organization and follow through such that volunteers are converted from one-time volunteers to regular, recurring supporters of CHAIL volunteer projects

- Ensure all external volunteers have a positive experience and leave with a favorable impression of CHAIL

- As often as possible and appropriate, include CHAIL residential clients in volunteer opportunities to encourage the building of life skills, social interactions, pride in agency environment, etc.

- Understanding that not all volunteer opportunities would allow for such inclusion of clients and noting that the VCEC has the judgement to make such calls

- Demonstrate a willingness to work closely and in tandem with agency marketing resources as necessary

- Demonstrate a willingness to support other Development resources efforts as time allows including the Director of Development, Development Operations Specialist and Development Specialist(s)

- Act as brand ambassador at all times – ensuring CHAIL is appropriately and positively represented in the community

Benefits & Pay:

  • PTO (paid-time-off) accrual 3 weeks first year (full-time)
  • 10 paid holidays
  • Sick Leave accrual 12 days per year (full-time)
  • Medical, vision, and dental insurance
  • Flexible Spending Account
  • 401K with company match
  • Company paid life insurance, STD and LTD
  • Supplemental life insurance